Refund policy

Bean Pop Coffee Returns & Refunds Policy

At Bean Pop Coffee, we’re all about serving up great vibes and top-notch products. If something arrives damaged or faulty, don’t worry — we’ll make it right.
Just email us at hello@beanpopcoffee.com with:

  • Your order ID (from your confirmation email)

  • A quick description of the damage or fault

  • Your contact details (email + phone)

We’ll sort it out faster than your morning brew. ☕✨

Returns

You have 30 days from your purchase date to request a return.
After 30 days, we’re unable to offer refunds or exchanges — so be sure to reach out promptly.

Return eligibility:

  • Item must be unused and in the same condition it arrived

  • Original packaging is required

  • Proof of purchase must be provided

Please send them to us!

Non-returnable items:

  • Gift cards

  • Merchandise such as clothing (unless it arrived damaged)

Partial refunds may apply when:

  • Items aren’t in original condition

  • Items are damaged or missing parts not due to our error

  • Items are returned more than 30 days after delivery

Refunds

To request a refund, contact us at hello@beanpopcoffee.com

Once your return arrives and is inspected, we’ll email you to confirm approval or rejection.
If approved, your refund will be processed to your original payment method.
Please allow time for your bank or card provider to complete the transaction.

If your refund hasn’t arrived yet:

  1. Check your bank account

  2. Contact your card provider

  3. Contact your bank (they sometimes take a little longer)

If you’ve done all that and still can’t find it, message us — we’re happy to help.

Sale Items

Sale items are non-refundable — these are final sale.

Exchanges

If your item is defective or damaged, we’ll replace it with the same product.
Email us at hello@beanpopcoffee.com, then send your item to:

Bean Pop Coffee Returns
U9/58 Wecker Road
Mansfield, QLD 4122

AUSTRALIA

Gifts

If your item was marked as a gift and shipped directly to you, we’ll send a Bean Pop gift credit for the value of your return once it’s received.

If the item wasn’t marked as a gift, or was sent to the gift-giver first, the refund will go back to them.

Shipping Your Return

Please send your return to:

Bean Pop Coffee Returns
U9/58 Wecker Road
Mansfield, QLD 4122

AUSTRALIA

  • You’re responsible for return shipping costs

  • Shipping costs are non-refundable

  • If your refund is approved, return shipping costs will be deducted

  • Exchange dispatch times may vary depending on location

For items valued over $100, consider using a trackable shipping service, this helps ensure your return reaches us safely